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Frequently
Asked Questions
Get the help you need
online. Here you will find answers to commonly asked questions regarding
our software Benchum Decision and the bonus program.
Your question is not answered here? Just 
Although software and
features are identical, a few differences exist:
The web host version includes
all features of the network version. In addition, it provides the
following enhancements:
More information on the
different versions.
Benchum
myData is web application while Benchum Decision is Windows software
installed or your PC or server. The database of myData is identical
to that of Benchum Decision as we are updating both at the same time.
However, only Benchum Decision provides additional functionality such
as easy analysis and data
import. The website of myData is part of Benchum Decision’s web host version. Benchum
Decision is, from a design standpoint, a superset of Benchum myData.
For security reasons Benchum
Decision is delivered on CD-ROM only. Please order a free evaluation
copy. If you are subscribing to our professional, professional group, or enterprise
package, you will automatically receive the CD-ROM at start of
service.
The synchronization guarantees
that all database copies within a user group are always consistent
and that no data is lost.
A user
group is a community that share the same user
database of Benchum myData and Benchum Decision. The group is established
with a registration key, which we distribute for our online services.
New members can join the group using the registration key until the maximum number of accounts of
their service package has been used.
More information on the user group.
Your user
database is the section of our database that is exclusively
accessible to your user group.
Here, you can add your own data, and we might provide extra information
for your particular issues. When retrieving information, our application
will first look in your user database. Only if not sufficient results
are returned, it will then investigate the central database.
More information on the user database.
 The serious drawback of
spreadsheets such as Excel is that data source and data analysis are
not separated. You enter and analyze data in the same table. As a
consequence, spreadsheet data analysis is error prone and time consuming.
Especially when complex analysis is required, spreadsheets will lead
to data redundancy, inconsistency, and low productivity.
Benchum Decision separates
database and analysis function. If a single price in the database
changes, the resulting impact is automatically reflected in all your
calculations. Moreover, Benchum Decision's data and results are displayed
in spreadsheet tables offering the same functionality, look and feel
as traditional spreadsheet program.
We honor the input from
our customers. We offer you a bonus for sharing your market information
with us. This can be list prices or effective prices for hardware,
software, services, or other data. The information might be confidential
or public. You find the bonus
schedule here. We keep strict confidentiality about all data that passes to us. Please note that the bonus only
applies to the professional, professional
group, and enterprise package;
the basic package is not bonus eligible.
We appreciate any input
from our customers; the conditions for bonus eligibility are as follows:
We are committed to maintain
strict confidentiality on all information you provide us, and we will never publish it at
any place nor share it with a third party. Instead, your information
and observations will enrich our internal data pool and strengthen
our empirical basis. We will carefully evaluate all data. If the provided
prices seem unreasonable to us, we will exclude them from our evaluations.
In our experience, however, this rarely is the case.
No, it is not necessary
to use Benchum Decision in order to get a bonus. You can also send
us your information on paper, electronically or any other forms, by
mail, email or fax. For example, you might provide us your price information
for an inquiry. If you are using
Benchum Decision anyway, it provides a very convenient
interface to the bonus program.
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